When are postage days?
Postage days are Wednesdays and Fridays and small parcels are posted first class. Larger parcels will be sent via Parcelforce. If you need anything specific or are unsure, please just get in touch. I reserve the right to request a further addition to postage if the parcel is very large an exceeds the prices listed.
Can I request a commission for upholstery or cushion cover?
Yes you can, I get very excited about emails and messages like this. Please get in touch so that we can discuss the options. It’d be helpful to send me a few images of the piece/idea and your initial thoughts for colour/fabric in the very beginning and the budget you have in mind.
What fabrics do you use?
I try to keep my footprint down and therefore the majority of the fabrics I use are UK made. My most favourite and most commonly used fabrics are made by BUTE fabrics which are based here in Scotland.
Do you accept returns?
I sadly do not accept returns. I will exchange an item for a different colour within the same range or price, but I cannot return your postage fees.
I also will not accept returns on anything bespoke. I hope you can understand that once this has been made for you, it may be difficult to sell on. I also cannot return postage fee’s.
If there is a reasonable fault with the item, eg. loose stitching, I may take the repair up to 14 days after the purchase, however I cannot return postage fees - I always make sure my products are of the highest quality, so this should not be an issue.