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Jewellery FAQ’s

  1. When are postage days?
    Postage days are Wednesdays and Fridays and parcels are posted first class, unless stated otherwise. If you need anything specific, please just get in touch.

  2. Can I request a different colour?
    Yes you can, though these will be charged at £30 as I will need to knit the necklace especially for you.

  3. I’ve heard they are machine washable, is this true?
    FACT! Yes I recommend washing them at 30 or 40 degrees depending how dirty it is.

  4. What is the fabric?
    They are hand knitted in recycled jersey cotton. The fabric originates as offcuts from fashion factories. This also makes them metal allergy friendly.

  5. How chunky are the necklaces?
    I order the yarn from companies that rescue the offcuts and turn it into the yarn I use. As such, I don’t ever know what the size of the yarn will be before i buy it. This means it may vary from batch to batch, but I will try to show this in the images I use as best I can on the shop and Instagram.

  6. Do you have a constant stock of the same colour?
    The colours vary from batch to batch, so once I have run out of a colour, I can’t guarantee I will have the exact same colour back in stock. I enjoy working in this way, and it makes your necklace that touch more unique!

  7. Are they really safe for babies?
    YES, tried and tested! They are safe to chew on, stretch and get their fingers into. Great for babes without babies too!

  8. Do you accept returns?
    In this case, I do not accept returns. When I post the necklace I make sure it is wrapped well enough to keep it safe and it is also checked over before being sent for any faults. If it was not a commission, I can however exchange for an alternative colour. Note though, I cannot return your postage fee.